Patients & Visitors

Preparing for your stay

If you are preparing for surgery or pain management at Beckley Surgery Center, please take a moment to review the preparation documents to make sure you are ready for your stay.

Frequently Asked Questions

There are many questions patients have about what they should do before, during, or after their stay. We have collected some of the most common questions and answers and invite you to review them before you visit us.

Patient rights and responsibilities

A patient has the right to:

  • Access to care regardless of race, age, religion, sex, sexual orientation, national origin, personal or cultural beliefs, or payment sources.
  • Respect, dignity and considerate care.
  • Every consideration of privacy and to expect that all communications and records pertaining to his/her care will be treated as confidential.
  • Receive care in a safe setting, free from abuse or harassment.
  • Know the identity and professional status of individuals providing service.
  • Expect that a family member or representative will be notified promply of any changes in status or operative conditions, unless the patient requests this not be done.
  • Obtain from physicians and other direct caregivers relevant, current, and understandable information concerning diagnosis, treatment and prognosis
  • Be informed of his/her rights in writing.
  • Unrestricted access to personal communication devices, unless there is interference with clinical equipment.
  • Consent and participate in decision making and ethical issues involving his/her care and to refuse treatment to the extent permitted by law, and to be informed of the medical consequences of refusal.
  • Be informed of the facility’s policy in relation to an advance directive (Living Will/Power of Attorney for Healthcare).
  • Reasonable access to his/her medical records.
  • A complete explanation and information concerning the need for, risks, benefits and alternatives to a transfer to another facility.
  • Information about the facility’s affiliations, business relationships, rules and regulations.
  • Consent or refuse to participate in research or experimental treatment and to have his/her rights protected during research, investigation, and clinical trial involving human subjects.
  • Expect continuity of care and to be informed of realistic options when facility care is no longer appropriate.
  • Appropriate assessment and management of pain.
  • Access to personal pastoral care.
  • Be free from restraints or seclusion imposed as a means of coercion, discipline, convenience, or retaliation.
  • Access the internal complaint/grievance process and also to appeal to an external agency.
  • An itemized statement of charges upon request.
  • Notification of available payment methods and financial assistance from the Business Office 3042552724 ext. 316.
  • Obtain nurse staffing / staff training information by contacting Administration @ 3042552724 ext. 318.

A patient has the responsibility to:

  • Ask questions about anything he/she does not understand.
  • Provide full and accurate information.
  • Respect and have consideration for others in the facility and follow the rules of the facility.
  • Accept the consequences of refusing treatment.
  • Follow the instructions of facility staff concerning care and treatment.
  • Report any changes in health status.
  • Assure financial obligations.

Grievance/Complaint information

The West Virginia Department of Health and Human Services has an individual who serves as a patient advocate that can be contacted at:

West Virginia Medical Institute
3001 Chesterfield Avenue
Charleston, WV 25304
Phone: 304-346-9864

Toll-free phone: 1-800-642-8686 or 1-800-MEDICARE (1-800-633-4227)

The role of this person is to contact facilities or doctors with whom the patient feels that their care, privacy, rights and/or their billing process were unjust. The patient or family may call this number and report facilities and/or providers who slighted their care. The other contacts for this are as follows:

Medicare beneficiaries can go to http://www.cms.hhs.gov/ombudsman/resources.asp

The Accreditation Association of Ambulatory Healthcare can be contacted at 847-853-6060 or AAAHC.org


A. James Paine, Jr., M.D. is the owner of Beckley Surgery Center.