Preparing for your stay
If you are preparing for surgery or pain management at Beckley Surgery Center, please take a moment to review the preparation documents to make sure you are ready for your stay.
Frequently Asked Questions
Patient rights and responsibilities
A patient has the right to:
- Access to care regardless of race, age, religion, sex, sexual orientation, national origin, personal or cultural beliefs, or payment sources.
- Respect, dignity and considerate care.
- Every consideration of privacy and to expect that all communications and records pertaining to his/her care will be treated as confidential.
- Receive care in a safe setting, free from abuse or harassment.
- Know the identity and professional status of individuals providing service.
- Expect that a family member or representative will be notified promply of any changes in status or operative conditions, unless the patient requests this not be done.
- Obtain from physicians and other direct caregivers relevant, current, and understandable information concerning diagnosis, treatment and prognosis
- Be informed of his/her rights in writing.
- Unrestricted access to personal communication devices, unless there is interference with clinical equipment.
- Consent and participate in decision making and ethical issues involving his/her care and to refuse treatment to the extent permitted by law, and to be informed of the medical consequences of refusal.
- Be informed of the facility’s policy in relation to an advance directive (Living Will/Power of Attorney for Healthcare).
- Reasonable access to his/her medical records.
- A complete explanation and information concerning the need for, risks, benefits and alternatives to a transfer to another facility.
- Information about the facility’s affiliations, business relationships, rules and regulations.
- Consent or refuse to participate in research or experimental treatment and to have his/her rights protected during research, investigation, and clinical trial involving human subjects.
- Expect continuity of care and to be informed of realistic options when facility care is no longer appropriate.
- Appropriate assessment and management of pain.
- Access to personal pastoral care.
- Be free from restraints or seclusion imposed as a means of coercion, discipline, convenience, or retaliation.
- Access the internal complaint/grievance process and also to appeal to an external agency.
- An itemized statement of charges upon request.
- Notification of available payment methods and financial assistance from the Business Office 3042552724 ext. 316.
- Obtain nurse staffing / staff training information by contacting Administration @ 3042552724 ext. 318.
A patient has the responsibility to:
- Ask questions about anything he/she does not understand.
- Provide full and accurate information.
- Respect and have consideration for others in the facility and follow the rules of the facility.
- Accept the consequences of refusing treatment.
- Follow the instructions of facility staff concerning care and treatment.
- Report any changes in health status.
- Assure financial obligations.
Grievance/Complaint information
The West Virginia Department of Health and Human Services has an individual who serves as a patient advocate that can be contacted at:
West Virginia Medical Institute
3001 Chesterfield Avenue
Charleston, WV 25304
Phone: 304-346-9864
Toll-free phone: 1-800-642-8686 or 1-800-MEDICARE (1-800-633-4227)
The role of this person is to contact facilities or doctors with whom the patient feels that their care, privacy, rights and/or their billing process were unjust. The patient or family may call this number and report facilities and/or providers who slighted their care. The other contacts for this are as follows:
Medicare beneficiaries can go to http://www.cms.hhs.gov/ombudsman/resources.asp
The Accreditation Association of Ambulatory Healthcare can be contacted at 847-853-6060 or AAAHC.org
